Section Background

Corporate Governance

Introduction

Corporate governance is the foundation of sustainable business growth and it also attracts ever-increasing attention from investors and regulators. By permitting companies to respond effectively to the external challenges, efficient corporate governance plays a major role in increasing the market players’ confidence. Also, it is a key aspect of investment decisions and this is a fact that is confirmed by several independent studies.


 Laxmi India practices corporate governance by offering assistance in making sure that the transfer of the authorities to the hired management is seamless. When it comes to Corporate Governance, the approach of our company is based on years of our experts’ practical experience, best practices, and our large-scale methodological framework.


 Our company’s powerful observance to Corporate Governance has permitted us to be well organized, plan the strategies and goals better as well as fulfill our procedures more efficiently. As a result, this has made us more competitive and powerful in the market. Also, it has played a major role in making us gain the image of a trustworthy company and ensure effective company administration and management.

Sapne Dekho, Bade Dekho, Hamare Sath Unhe Pura Hote Dekho.

The Code of Conduct (the 'Code') for the Directors and team members of Laxmi India:

Remember that the members’ liability and major responsibility is towards the organization’s customers

01

They are charged with as well as are accountable for examining the company’s business affairs and assets in an ethical, honest, diligent, and fair manner

02

Be transparent and honest in the assigned powers’ use, in the firm’s best interests and good faith

03

Have a courteous, respectful, and professional demeanor

04

Keep the conflict of your personal interests separate from your professional life so that it does not affect the company's development

05

Review and wherever necessary, approve the major financial actions, plans, and objectives of the company

06

Use diligence and due care in performing the officials’ office duties and in exercising the powers joined to that office

07
Fair Practice Code

The Reserve Bank Of India (RBI) has issued the guidelines on Fair Practices Code for the NBFCs (Non-Banking Finance Companies) hence setting the standards for the fair corporate and business practices while doing business with their clients.


The reason behind the adoption of these practices is to have transparent trade with the customers and place the company with a robust mechanism for customer grievance redressal. The aim is also to follow the regulatory guidelines authorized by RBI from time-to-time and shall make any modifications, if relevant, to this code of conduct for conforming to the prescribed standards.

GRIEVANCE REDRESSAL MECHANISM

Customer shall contact to any branch for any grievance where the Branch Manager to be the first point of communication with the customer and can also reach to centralize customer care team. The Branch, on behalf of customer can also communicate the same to the centralized customer care. Contact details of centralize customer care is also displayed in each branch office. In case customer is not satisfied with the offered solution the he can escalate the same to Grievance Redressal officer whose contact details can be seen at the branches.


The below-mentioned information shall be displayed eminently, for their customers’ benefit, at places where the business transaction takes place/ their branches.


Contact details (Mobile Nos. and E-mail address/Telephone) and Name of the Grievance Redressal Officer who can be addressed by the public for the resolution of the complaints against company which are as under:-

Frequently Asked Questions
1

Mr. Gaindi Lal Kumawat

(Grievance Redressal Officer)

Address: 2 DFL, Gopinath Marg, MI Road, Jaipur-302001 Rajasthan

E‑Mail: customerhelpdesk@lifc.in

Office: 0141-4031166

2

Mr. Sourabh Mishra

(Compliance Officer)

Address: 2 DFL, Gopinath Marg, MI Road, Jaipur-302001 Rajasthan

E‑Mail: cs@lifc.in

Office: 0141-4031166

3

General Manager

General Manager

Address: Reserve Bank of India Department of Supervision, 3rd Floor, Rambagh Circle, Tonk Road, Jaipur – 302004 (Rajasthan)

E‑Mail: customerhelpdesk@lifc.in

Office: 0141-4031166

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